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    Frequently Asked Questions

    What is XoD?

    'Xporter on Demand' (XoD) is an advanced on-demand API platform for accessing MIS data within schools. It supports multiple Management Information Systems (MIS), write-back with other technical and commercial benefits over the established Xporter service, which is already in use in over 18,000 schools.

    What are the benefits of using XoD?

    XoD permits you to access multiple MIS platforms through one single API. This vastly reduces your development and maintenance for integrations, whilst also saving costs from managing or subscribing to multiple MIS partner schemes.

    Will I save money by using XoD?

    Yes, over 50 software suppliers already use Groupcall services for this very reason.

    Is there anything I have to install?

    The school may have to install or make changes to its existing Xporter service, but we are here to support them in this process.

    Which Management Information Systems (MIS) do you support?

    XoD is built on the foundations of Groupcall Xporter, which supports all major UK MIS providers and subject to the breadth of each API or other officially supported integration method.

    How is XoD different from Xporter?

    Groupcall Xporter produces a data file and that file is read by the relying partner at given intervals.

    XoD provides greater flexibility, resiliency and more control to our partners as you can now dictate how often, how much and when to receive data as need dictates, without prior administration from Groupcall.

    As there are also efficiency gains for Groupcall, we can offer greater value such as support for your integrated schools. See our developer FAQs below for a more comprehensive overview of the technical benefits.

    Do I have to move to XoD if I currently use Xporter?

    No.

    Existing partners can choose to migrate over to XoD or continue with Xporter. Support and maintenance for partners using Xporter will continue for the foreseeable future.

    How do I install XoD in a school?

    XoD is designed to be easy to install for schools under a self-service model and they can request support directly from Groupcall if required.

    However, if you wish, we can provide guidance and documentation so that your support team can also assume responsibility for this process.

    Will Groupcall support schools directly?

    Yes, within the scope of integration.

    We do not provide any 3rd party product assistance and support tickets pertaining to a non-Groupcall product will be referred back to the vendor/reseller.

    What is an 'active school'?

    We class an 'active school' as one that has successfully transmitted data within the last three months at the point of billing. 

    Schools that your service does not request, or fails to query any data from for longer than three months, will be classed as dormant and subsequently not counted toward your XoD license at the point of renewal.

    Consequently, if you never query a school for data (even if a school issues you with an API key) this will also be excluded from billing calculations, so as to ensure you only pay for what you use.
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